Simplified. validated. accurate. customer-friendly. efficient

SMARTIE is a self-service validation tool for more accurate income & expenditure (I&E) forms in the telecoms, utilities and financial services sectors in the UK.

SMARTIE ensures FCA compliance by pre-populating and validating against real time bureau data. The call centre agent, customer or a mixture of both can complete the forms across multiple devices for enhanced customer accountability and communication.

SMARTIE Screenshot

 

Enhance customer experiences

  • Better understand customers and their true financial situation.
  • Increase customer education and accountability.
  • Improve customer communication and loyalty.
  • Implement realistic and achievable payment strategies.

Improve operational practices

  • Guarantee FCA compliance.
  • Improve efficiency by significantly reducing average call handling times through pre-population and customer self-serve.
  • Increase the rate of kept payment arrangements.

That’s smarter. That’s SMARTIE

Contact our European office in London to find out more.

SMARTIE on iPhone