The power of voice

i-tiva, from TALKINGTECH, is an automated interactive communications system used by over 600 libraries around the world.

Library Reminder Automation

 

Libraries increase productivity, speed up returns and reduce overheads

  • Libraries deliver personalised library notifications with i-tiva’s MESSAGE service.
  • i-tiva SMS allows libraries to communicate with users via an accessible and widespread channel.
  • Faster notification for quicker returns and collections.
  • Self-service technologies increase productivity of library staff.
  • Proof of delivery.
  • Fully integrates with major LMS / ILS.

Library users enjoy an enhanced, 24/7 service

  • i-tiva’s CONNECT service allows library users to access their library account via an interactive telephone messaging system, 24/7.
  • Users are prompted in an effective, gentle way of overdue books or that their reservations / holds have arrived.
  • Library users can access key library services 24/7 with self-service technology.
  • Users can choose how they interact with their library.
  • Improved returns give users more choice.