Take a look at some of the exceptional work TALKINGTECH has undertaken for its clients and how self-service and multi-channel payments can revolutionise the collections process.


 

o2 Case Study

o2 Case Study

TALKINGTECH helped O2 to devise and launch 'Pay by SMS', a ground-breaking PCI compliant collections process.

Request Case Study

Vodafone Case Study

Vodafone Case Study

TALKINGTECH helped Vodafone to reduce collections OPEX costs and reduce involuntary churn from new customers.

Request Case Study

EDF Energy Case Study

EDF Energy Case Study

TALKINGTECH helped EDF Energy to improve the early stage collections rate and increase the volumes of cash collected earlier in the process.

Request Case Study

 

Telecoms

TELECOMS

Telco customers often feel that the payments and collections channel is disjointed from the rest of the brand experience. A tailored collections experience can turn what was traditionally a negative process into a rewarding one.

Request Resource

Utilities

UTILITIES

Unlike the retail sector, where passion and emotion drive most decisions, customers rarely jump at the chance to hand their money to a utility provider. Improvements to the customer journey can be made with frictionless payment solutions.

Request Resource

Financial Services

FINANCIAL SERVICES

The customer journey in banking can be one of the longest in the brand-to-customer ecosystem, possibly lasting from pocket money to pension. If a customer misses a payment or is in danger of missing one, then this can often be a defining moment in the relations a customer has with their bank.

Request Resource

Pay by SMS

PAY BY SMS

TALKINGTECH's 'Pay by SMS' is a PCI-compliant payment solution for customers with a payment due or those in collections. With Pay by SMS, customers can use pre-registered debit or credit payment cards to easily and quickly pay their outstanding bills.

Request Resource

Webpay

WEBPAY

Webpay is a one-click, personalised payment channel that delivers mobile and web-based options for bill payments and collections. Organisations can now offer their customers a branded, intuitive payment portal, fully-optimised for mobile, tablet and desktop, that makes bills easier and quicker to pay.

Request Resource

Swipe

SMARTIE

SMARTIE from TALKINGTECH is an intelligent self-service data validation tool that makes affordability assessments more accurate and efficient.

Request Resource