Take a look at some of the exceptional work TALKINGTECH has undertaken for its clients and how self-service and multi-channel payments can revolutionise the collections process.


 

o2 Case Study

o2 Case Study

TALKINGTECH helped O2 to devise and launch 'Pay by SMS', a ground-breaking PCI compliant collections process.

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Vodafone Case Study

Vodafone Case Study

TALKINGTECH helped Vodafone to reduce collections OPEX costs and reduce involuntary churn from new customers.

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EDF Energy Case Study

EDF Energy Case Study

TALKINGTECH helped EDF Energy to improve the early stage collections rate and increase the volumes of cash collected earlier in the process.

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Telecoms

TELECOMS

Telco customers often feel that the payments and collections channel is disjointed from the rest of the brand experience. A tailored collections experience can turn what was traditionally a negative process into a rewarding one.

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Utilities

UTILITIES

Unlike the retail sector, where passion and emotion drive most decisions, customers rarely jump at the chance to hand their money to a utility provider. Improvements to the customer journey can be made with frictionless payment solutions.

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Financial Services

FINANCIAL SERVICES

The customer journey in banking can be one of the longest in the brand-to-customer ecosystem, possibly lasting from pocket money to pension. If a customer misses a payment or is in danger of missing one, then this can often be a defining moment in the relations a customer has with their bank.

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