TALKINGTECH launches frictionless, customer-facing payment and collections service
Organisations can now recover debt and payments via an intuitive, fully-optimised portal
22 September 2016, London: TALKINGTECH, a global leader in customer engagement, payments and collections, today launches Webpay, a self-service customer payment portal that speeds up debt recovery. Organisations can now provide their customers with a wholly-branded, easy-to-use payment service that makes bills easier to pay.
Fully optimised for mobile, tablet and desktop, Webpay gives more control to customers in managing their bills. As a result, Webpay helps service providers to collect debt at an earlier stage, reduce customer churn and enhance engagement in payments and collections.
With Webpay, organisations are able to send an SMS to their customers that reminds them to settle any outstanding payments. For stress-free verification, end-customers are sent a unique URL so that they are easily identifiable in the process. Payments are processed through a secure, PCI Level 1 accredited payment gateway. End-customers can then either enter their card details, or pay via OCR.
Phil Stark, CEO at TALKINGTECH said: “Organisations are not engaging their customers in payments and collections, which negatively impacts revenues. Webpay has been designed as a customer-centric tool that effortlessly addresses this issue, based on our extensive experience in developing and delivering payment and collection technologies.
Phil continues: “We already have two global enterprises using Webpay to recover overdue payments, both with significant results. Within the first three months, one of these organisations has received 50% of due payments through Webpay, instead of by calls into the contact centre. We have seen first-hand how, by intelligently verifying the customer and removing that friction point, this channel can dramatically increase the monies collected and enhance customer engagement.”
Webpay’s dashboard helps organisations to gain valuable insight into the payment behaviour of their customers. The client portal delivers insight into transactions, payments trends, site visits, and device preferences for access, customer history, customer preferences and behaviour. Webpay requires no additional IT systems or integration for either the business or its customers.
With the variety and availability of digital payment options available today, consumers are prioritising payment methods that are fast, convenient and secure. A recent report said that ‘29% were eager to adopt new technologies including mobile-oriented payments methods’. Yet the same report stated that frequency of use of text-based payments is only 15%.
TALKINGTECH is a global leader in customer engagement and payment technology solutions for some of the world’s largest utilities, telecommunications and financial services organisations. Founded in 1986 and with deep expertise in the areas of customer engagement, payments and collections, TALKINGTECH is owned by TALKINGTECH Holdings headquartered in New Zealand and has offices across EMEA and Australasia and in the US. TALKINGTECH helps organisations such as EDF Energy and Vodafone to improve overall customer satisfaction and increase revenues by making it easy for their end customers to pay their bills promptly. For more information visit www.talkingtech.com.
 Results refer to a trial group of customers with non-registered payment cards.
 Payments NZ, ‘Payment Direction, Consumer Results Survey, December 2015 http://www.paymentsnz.co.nz/cms_show_download.php?id=236