OVER 30 YEARS OF GLOBAL INDUSTRY INTELLIGENCE

TALKINGTECH has been delivering flexible, self-service digital communications and payments solutions to some of the world's largest financial services, telecoms, government and utility organisations since 1986.

EDF Energy, Energy Australia, HSBC, Nedbank, Telefonica and Vodafone are just some the companies that have reduced collections costs and improved customer engagement with TALKINGTECH.

Furthermore, over 600 libraries globally use TALKINGTECH’s award winning i-tiva system.

The TALKINGTECH Foundation, founded by TALKINGTECH in 2008, strives to improve education and healthcare for the disadvantaged through innovation and technology. So far, the charitable foundation has donated over $1.2M NZD to worthy projects.

30 Years

TALKINGTECH has 30 years of expertise in customer engagement, payments and collections

40 Bluechip Clients

TALKINGTECH delivers critical payment services to over 40 companies, including some of the world’s largest blue chips

$9m in Collections Each Month

The average number of people TALKINGTECH contacts each month is 9.3 million

$1m Donated

The TALKINGTECH Foundation has distributed over $1M NZD to education and healthcare projects


 

Meet The Team

Phil SMT profile

Phil Stark

CEO

Having been with the company for more than 15 years Phil knows the company intimately. Through this experience and knowledge Phil is constantly looking to improve TALKINGTECH’s services and solutions through innovation and the partnering with like-minded companies. As well as his passion for IT, Phil enjoys playing a number of different sports and is also a keen photographer.

team tom

Thomas Hanrahan

CFO

Tom is the Chief Financial Officer and Head of HR and is responsible for TALKINGTECH’s commercial, financial and HR functions. Tom has a Bachelor of Commerce from Auckland University and has been a qualified CAANZ Chartered Accountant since 1996. Outside of work Tom enjoys time with his young family, and remains actively involved in a number of sports including multi-sport, golf and snowboarding.

team darin

Darin Gillies

CTO

Darin joined TALKINGTECH in 2007 and is the Chief Technology Officer. Darin is a qualified automotive engineer and has a Bachelor of Information Technology and a Graduate Diploma in Teaching. Darin is passionate about sports, loves to fish and spends much of his spare time working on DIY projects around the home. 

team grant

Grant De Leeuw

Global Sales Manager

Based in London, Grant is responsible for managing the European operation and the global sales team. A proud Kiwi, Grant graduated from Massey University with a Bachelor of Business Studies and has worked in telecommunications throughout New Zealand, Australia and the UK. Outside of work, Grant is a keen sportsman both on and off the couch.

 


 

KEY MILESTONES

  • history ray

    1986

    TALKINGTECH founded

    TALKINGTECH founded in Hamilton, New Zealand by Ray Stark

    history-item2.png

    1989

    First payments solution

    First payments and collections solution was developed for Telecom NZ

  • history multi contact

    1991

    Software-based solution

    TALKINGTECH's first software-based, multi contact solution was launched

    history itiva v2

    1997

    i-tiva launched

    TALKINGTECH's interactive communications system for libraries was launched

  • history uk

    2001

    First UK customer

    Singlepoint starts using TALKINGTECH's collections service

    history o2 v2

    2004

    O2

    O2 becomes a customer and remains so to this day

  • history global

    2005

    Global Expansion

    Operations in Australia, Europe, NZ, North America and South Africa

    history foundation v3

    2008

    TALKINGTECH Foundation

    The TALKINGTECH Foundation is established

  • history foundation

    2010

    Good Shepard School

    The Good Shepard School, funded by the TALKINGTECH Foundation opens

    history pci v2

    2011

    PCI DSS Compliance

    TALKINGTECH proudly achieves PCI DSS Level 1 certification

  • history visa v2

    2013

    VISA merchant agent

    TALKINGTECH becomes a Visa Merchant Agent

    history phone

    2014

    Pay by SMS

    Pay by SMS channel launched

  • history innovation

    2015

    Innovation Lab

    TALKINGTECH launches a permanent Innovation Lab, based in New Zealand

    history 30th v3

    2016

    30TH Anniversary!

    TALKINGTECH celebrates its 30-year anniversary

  • history webpay

    2016

    Webpay

    Webpay payment channel launched

 

 

VALUES

TALKINGTECH’s values define who we are and govern everything that we do.

They guide our decision making and behaviours, and influence the way we serve our customers and our community.

 

ONE COMPANY, ONE TEAM

One Company, One Team
  • We are united by a common purpose and are working towards a common goal.
  • We believe that when we work together we can achieve great things.
  • We will openly share knowledge and information across the organisation.
 

HONESTY AND INTEGRITY

Honesty and Integrity
  • We have strong moral and ethical principles with no secrets or hidden agendas.
  • We will live up to TALKINGTECH’s values, even when confronted with economic pressures and personal, professional and social risks.
  • We will not say things that are false. We will never deliberately mislead.
 

PASSION AND DETERMINATION

Passion and Determination
  • We care about results and have the determination to deliver when the going gets tough.
  • We work hard, while having fun along the way!
  • We are committed to finding the best solutions for our customers.
 

TRUST AND RESPECT

Trust and Respect
  • We will be open and direct in our communication, and receptive to other opinions or viewpoints.
  • We will honour and value the abilities and contributions of others, embracing the responsibility and accountability for our actions in this regard.
 

BE BETTER, ALWAYS

Be Better, Always
  • We will create a culture of continuous improvement where all employees are actively engaged in improving the company.
  • No matter how hard we work or how well we do, we should be comfortable asking ourselves or others 'what could we/you do better?' This process is not just questioning how well the job was done this time, but driving our excitement to be better, always!